Shipping & Delivery

Shipping & Delivery

Contact Information

If you have any questions or concerns regarding your order, please feel free to contact Mindova Customer Support through the contact details provided on our website.

Website: Mindova.in

We appreciate your trust and understanding as we work to provide you with the best possible shopping experience.

Shipping Policy

Thank you for choosing Mindova! We are committed to providing you with a smooth, reliable, and convenient shipping experience. Below is the information you need to know about how we process and deliver your orders.

Processing Time

Orders are typically processed and dispatched within 2 business days of order placement.

Our warehouse operates from Monday to Saturday, excluding public holidays.

Orders placed on Sundays or public holidays will be processed and dispatched on the next available business day.

Delivery Time

Our standard delivery time is approximately 2–5 business days after your order has been dispatched.

Please note that delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Certain remote or difficult-to-reach regions may require additional delivery time.

Estimated Delivery Times for Certain Regions

  • Kashmir: 5–7 business days

  • Ladakh: Approximately 7 business days

  • Northeast and other remote regions: 5–7 business days

These are estimated timelines and are not guaranteed delivery dates.

Courier Partners

We may use reliable third-party courier and logistics partners to deliver your orders across India.

The courier partner assigned to your order may vary depending on your delivery location and availability.

Shipping Delays

While we make every effort to process and deliver your order within the estimated timelines, unforeseen circumstances may cause delays.

These circumstances may include:

  • Adverse weather conditions

  • Public holidays

  • Transportation disruptions

  • Natural disasters

  • Strikes or operational disruptions

  • Riots or political disruptions

  • Courier-related delays

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

In such cases, we appreciate your patience and understanding.

Communication of Delays

If there is a significant delay affecting your order, we will make reasonable efforts to communicate relevant updates using the contact information provided when you placed your order.

Updates may be provided through email, phone, WhatsApp, or SMS, depending on the information available to us and the circumstances of the delay.

Tracking Information

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to monitor the progress of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after your order has been dispatched.

Shipping Charges

We offer free shipping on all orders across India, unless otherwise stated on the product or checkout page.

Cash on Delivery (COD)

For orders placed using the Cash on Delivery (COD) option, an additional ₹50 COD handling charge may apply.

This charge is associated with the additional handling and collection process involved in COD deliveries.

You can avoid the COD handling charge by choosing a prepaid payment option at checkout.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Mindova is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping or re-delivery charges may apply where applicable.

Delivery Issues

If your order appears to be delayed, shows as delivered but has not been received, or arrives damaged, please contact our customer support as soon as possible with your order details.

We will work with the relevant courier partner to investigate and resolve the issue where possible.

Thank you for choosing Mindova. We value your trust and are committed to making your shopping and delivery experience as convenient as possible.