Refund policy

Return, Refund, Replacement & Cancellation Policy

Contact Information

If you have any questions or concerns regarding your order, returns, refunds, replacements, or cancellations, please contact Mindova Customer Support through the contact details provided on our website.

Website: Mindova.in

We appreciate your trust and understanding and will make every reasonable effort to provide you with a smooth shopping experience.

1. Return Policy

Return Period

You may request a return within 30 days from the date of delivery.

To be eligible, your return request must be initiated within this 30-day period.

Return Eligibility

To be eligible for a return:

  1. The return request must be made within 30 days of delivery.

  2. The product must be returned in its original packaging.

  3. The product must be unused, unopened, and in resalable condition.

  4. Any original seals, shrink wrap, accessories, manuals, or included items must remain intact, where applicable.

  5. Products purchased as part of a Buy One, Get One (BOGO) offer or promotional bundle may not be eligible for individual returns.

  6. Bulk orders containing more than 5 units may not be eligible for returns unless the product is damaged, defective, or incorrect.

  7. Products purchased through third-party marketplaces or platforms are subject to the return and refund policies of the respective platform from which the product was purchased.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

please contact Mindova within 30 days of delivery.

Our support team may request photographs, videos, or other relevant information to verify the issue and process your request.

Depending on the circumstances, we may offer a replacement, return, or refund.

Return Process

To initiate a return, please contact Mindova Customer Support with the following details:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos of the product, if the item is damaged, defective, incorrect, or incomplete

Once your request is reviewed and approved, we will provide further instructions regarding the return process.

For approved returns involving a faulty, damaged, defective, or incorrect product, Mindova may bear the reverse shipping cost.

For returns based on personal preference or other reasons not related to a product defect or incorrect delivery, return eligibility and shipping arrangements may be determined on a case-by-case basis.

2. Cancellation Policy

You may request to cancel your order within 24 hours of placing the order or before the order has been shipped, whichever occurs first.

To request a cancellation, please contact Mindova Customer Support as soon as possible with your order details.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may be subject to the applicable return policy.

For eligible prepaid orders, the cancellation refund will be initiated after the cancellation has been successfully processed by Mindova.

3. Replacement Policy

We want you to be satisfied with your purchase.

Mindova offers a 30-day replacement window from the date of delivery for eligible products that are:

  • Damaged upon delivery

  • Defective

  • Incorrectly delivered

  • Incomplete or missing included components

Replacement Process

To request a replacement, contact our customer support team within 30 days of delivery with:

  • Your order number

  • Product details

  • A description of the issue

  • Supporting photographs or videos, where applicable

Once the replacement request is reviewed and approved, we will provide further instructions.

Depending on the nature of the issue and product availability, we may arrange for the product to be returned or picked up before dispatching a replacement.

If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.

Product Information and Personal Preference

We strive to provide accurate product descriptions and images on Mindova.in.

Customers are encouraged to carefully review product descriptions, features, specifications, dimensions, and other relevant information before placing an order.

Requests for replacement based solely on personal preference, such as:

  • Disliking the product

  • Disliking the product design or theme

  • A change of mind

  • Subjective expectations that differ from the product description

may not be eligible for replacement unless otherwise covered under the applicable return policy.

If you need clarification about a product before placing an order, we encourage you to contact us for assistance.

4. Refund Policy

Refund for Returned Products

Once a returned product is received by our designated facility, it may undergo an inspection or quality check.

If the returned product meets the applicable return eligibility requirements, the refund will be initiated.

For Prepaid Orders

For prepaid orders, eligible refunds will generally be processed back to the original payment method used to place the order.

For Cash on Delivery (COD) Orders

For eligible COD refunds, customers may be asked to provide the necessary bank account or other payment details required to process the refund.

Please ensure that any payment details provided for refunds are accurate.

Refund Timeline

Once a refund has been initiated, it may take approximately 7–14 business days to reflect in your bank account or original payment method, depending on your bank, payment provider, or payment method.

Refund for Cancelled Orders

For eligible prepaid orders that are successfully cancelled before shipment:

  1. The cancellation will be processed in our system.

  2. Once the cancellation is confirmed, the refund will be initiated to the original payment method.

  3. The refund may take approximately 7–14 business days to reflect, depending on the bank or payment service provider.

Important Notes

  • Refunds are issued only for eligible returns or cancellations in accordance with this policy.

  • Shipping, COD handling, or other applicable charges may be non-refundable unless the return is due to a damaged, defective, or incorrect product.

  • Mindova reserves the right to reject return, replacement, or refund requests that do not meet the eligibility requirements outlined in this policy.

  • We may update this policy from time to time. Any changes will be posted on Mindova.in.

Thank you for shopping with Mindova. We appreciate your trust and will do our best to assist you with any genuine concerns regarding your order.